Rent-A-Center in National City, CA Closed now

Reviews about Rent-A-Center

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  December 19, 2019, by Charlene Alserda
  Hi I have been with rent a center since 2010 and I have always been treated great there was one time I had a bad time with them but then they fixed it but even through that happened I still needed them I have had nothing but great people work with me I am very simple and I like to pay my bills and I know they like to have people pay there bills they will work with you if you let them know they will try and do everything they can to work with you but what everyone forgets they work for someone else so they can only do so much I am thankful for them I wouldn't be able to have some of the things I have today ... thank you Rent-A-Center
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  September 17, 2019, by IA S
  Decided to give RAC a chance because it was the cheapest option to accommodate visitors for a week with a sofa to sleep on. Definitely will not be going back, especially to this location. Issues: - Typed address incorrectly into the form. Employee said he would change the address in the system for delivery, but we found out later he did not. Forms were not reprinted, but were manually amended prior to signature. - Delivery estimate of 11AM to 2PM on a Thursday. I stayed home from work to wait for them. They did not show up. I called at 1:45 PM to see if I should still expect them, only to hear that the truck had issues, but on the way. They should have notified me, but fair enough. I called again at 3:00 PM to hear, "they're on the way." Called at 4:00 PM and a different employee said, "Oh... We're coming to you next!" Okay... I live about 5 minutes away. I could have hand carried this sofa home by now. Truck never showed up, and I later find out that it was because they still had the wrong address. - At this point, I want to cancel, and they seemed fine with that. They asked me to come back on Saturday to allow for them to get the money to refund the rental and the security deposit in cash. Sure, whatever. Went in on Saturday and they had no money to give me. I was told it was too short notice, and to call throughout the day to see if they get enough money from payments from other customers (hopefully in cash) to get enough to pay me back. Called at 2PM and was told it was still to early in the day, and they didn't have any money. Apparently I need to call right before they close. If you need to go through this RAC for whatever reason, good luck to you. Just poor customer service, which is cliche, but when they can't get anything right, except for accepting payment, there's a problem.